What kind of clothing should I wear?
Comfortable clothes, comfortable shoes, sunglasses, hat, sunscreen.
Can I cancel my reservation? How?
Cancellations are only allowed when done within a minimum of 24 hours before the activity start time.
Where can I find the pick-up points?
Whenever you make a reservation, you will indicate the pick-up point of your location and receive a voucher with the confirmation.
What should I do if the activity is cancelled due to bad weather?
If the activity is cancelled, the customer is always contacted, informed and given several alternatives.
Can I transfer the voucher to a third party?
No. The voucher is personal and not transferable.
Do I have to print the voucher?
No. You can display it on your smartphone.
Can I present the voucher on my smartphone?
Yes.
Can I add more people to an existing reservation?
No. You should create a new reservation and contact us to let us know.
Do I always have to show my ID?
No. Just submit the voucher
Is there any deadline to change or cancel my reservation?
Cancellations will only be accepted 24 hours in advance with a refund of 80% and no refund if the cancellation is done in less than 24 hours before the start time or in case of No Show.
The site says, "no availability". How do I book the activity?
You can’t book that particular activity, but you may search for another activity that is available.
I have a complaint. How should I proceed?
